Online Banking Terms

Personal Online Banking Disclosures

Electronic Disclosure Statement

Castle Bank & Trust Company offers you the ability to receive required disclosures relating to your transactions with the bank electronically. You may elect to receive this information in paper form by calling the bank at 203-639-8866 or 203-317-3856. There is no cost to obtain paper copies of any electronic records.

Your consent to receive the information electronically applies only to the specific transaction you are conducting with the bank at this time.

You may also withdraw your consent to use or accept the records electronically at any time. In order to withdraw your consent you may contact us or call us at the numbers listed above. Please indicate your name, address, daytime phone number, and the type of transaction you are withdrawing your consent to, but do not include any account numbers, personal identification numbers (PIN), or other information that is used for security purposes. If you should change your email address in the future, please forward the updated information to the bank for our records.

In order to receive this information electronically, you will need:

• A personal email address
• A computer or other device with ordinary email software
• A connection to the internet
• A printer (optional), if you wish to print paper copies.

If you agree to the receipt of information electronically, please indicate your acceptance and you will immediately be transferred to the disclosure required for the transaction you wish to conduct. If you do not agree, you will be directed to a page that will ask for your name, address, and the type of transaction you want to request, and the necessary documents will be mailed to you in paper form.

Online Banking Disclosure and Terms

It's simple and easy for existing Castle Bank & Trust Company customers to enroll for Online Banking following these steps:

If you are not currently a customer, please visit one of our branches to open an account.

1.       Online Banking is a service provided to you by Castle Bank & Trust Company which permits you to access your accounts with Castle Bank & Trust Company in order to transfer funds, pay bills, or check the status of your accounts. You can access these services through the use of a personal computer and an Internet Service Provider.

2.       In order to use this service you must be an existing deposit account customer of Castle Bank & Trust Company . If you are not currently a customer of the bank but would like to utilize this service please stop by any Castle Bank & Trust Company office and a staff member will be happy to open an account for you and provide you with any details related to this product. Current customers of the bank, after reading and accepting the terms and conditions of this disclosure, may apply online for the service.

3.       The terms and conditions described in this disclosure are in addition to all other disclosures and agreements you have received relating to your accounts with Castle Bank & Trust Company .

4.       Castle Bank & Trust Company is not responsible for the equipment and software you may use to access or use in conjunction with our Online Banking program, nor for any errors, failures, malfunctions, computer viruses, or related problems that may be associated with the use of the Online Banking program. WE DISCLAIM ALL WARRANTIES REGARDING YOUR COMPUTER AND SOFTWARE AND THEIR USE THROUGH THE CASTLE BANK & TRUST COMPANY ONLINE BANKING SYSTEM, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

5.       Services Available
The Castle Bank & Trust Company Online Banking system has been designed to allow you to control your financial tasks from a personal computer. Depending on the services requested, you will be able to:

• View a summary of your accounts, including loans, held at Castle Bank & Trust Company
• Transfer funds between accounts
• Access information regarding deposits, checks, electronic debits and credits, and ATM transactions
• Establish payees and schedule current, future, recurring or non-recurring payments
• Categorize payments for budgeting and tax purposes
• Access reports to view payments to specific payees, categories of payments, cash flow, and tax reports

6.       You may use the Online Banking System to contact us by electronic mail (e-mail). The bank may not receive the e-mail immediately so if there are instances that need immediate attention, please contact us directly.

7.       The bill payment feature to this system works this way:

8.       Since each individual has a personal user name and password, no transfers or payments may be made from any account that requires more than one signature.

9.       Any charges or fees associated with your accounts have been provided to you in the bank's Schedule of Charges and all deposit agreements apply as applicable to the Online Banking system. If these charges or fees are amended at any time, you will be notified by mail of the changes.

10.   The bank reserves the right to terminate your accounts and the use of the Online Banking system at any time. Upon termination the bank will make no further transfers or payments from your account, including any transactions you have previously authorized.

11.   Electronic Funds Transfer Disclosure Relating to Online Banking
When you opened your account with Castle Bank & Trust Company or began using a new service that involved the electronic transfer of funds, you received a disclosure explaining the terms and conditions relating to these types of transactions. Online Banking also uses electronic transfers to process some transactions. The section below describes the terms and conditions relating to electronic transfers when using the Online Banking system. Prior disclosures remain in effect for other types of electronic funds transfers.

12.   What is an "Electronic Funds Transfer"?
"Electronic Funds Transfer" (EFT) is a transfer of funds by electronic means. The term EFT includes all point-of-sale transfers, ATM transfers (deposits and withdrawals), direct deposits, electronic payments, and transfers initiated by telephone or by a computer terminal.

EFT accounts, which can be either a checking or savings account, must be in the name of a natural person and be used only for personal, family, or household purposes.

To initiate an EFT transaction an "access device" is used. This can be a card, a code, or any other means of access to an account that a consumer can use to initiate electronic fund transfers or a combination of these. A computer password will be the access device for your Online banking transfers.

13.   What Types of Services are Available Online?
You may use your password to access your accounts in order to:

• Transfer funds between your checking and statement savings accounts, or from your checking or statement savings account to your loan or mortgage account. Checking accounts include all types of demand deposit accounts, Money Market Demand Accounts, and NOW accounts.

14.   What is a Business Day?
Business days are Monday through Friday. Holidays are not included.

15.   How Frequently Can Transfers be Made?
You may transfer funds as permitted in your Castle Bank & Trust Company Deposit Account Contract. The number of funds transfers and bill payments is unlimited except for Money Market Demand Accounts. If you use a Money Market Demand Account, a maximum of six transfers per monthly statement cycle by either a computer, telephone, wire, or pre-authorized transfers is allowed of which no more than three may be made by check or debit card (other than withdrawals from an ATM).

16.   What if a Transfer is Not Made?

If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will not be liable, for instance:

• If, through no fault of ours, you do not have enough money in your account to make the transfer
• If the terminal or system was not working properly and you knew about the breakdown when you started the transfer
• If the computer, software, or Internet Service Provider you used to conduct the transaction fails or malfunctions
• If you have not provided complete, correct and current information needed to make a transfer or process a bill payment
• If you do not authorize a bill payment allowing sufficient time for the payment to be made and properly credited by the payee by the time it is due or if the payee fails to credit your account promptly upon receipt
• If circumstances beyond our control (such as fire or flood) prevent the transfer, despite reasonable precautions that we have taken
• For any indirect, incidental, special or consequential damages that were not intentional but the result of a bona fide error, notwithstanding our procedures to avoid such errors.
• There may be other exceptions stated in our agreement with you.

17.   What Documentation Will You Receive?
You can get balance and transactional information on any day. This information may only be current as of the close of business on the previous business day.

If you make a transfer from one type of account to another, you will receive a confirmation and reference number for the transaction on the computer. You are advised to either print this confirmation or copy down the reference number for your records.

18.   Can Payments Be Stopped?
If you have transmitted a bill payment request, you can void your request using the Online Banking system. Your request to void the transaction must be transmitted at least one business day prior to the bill payment transmit date.

If you are unable to access the Online Banking system and wish to void an individual or recurring bill payment request, you can call us at 203-639-8866 or 203-317-3856 (or toll-free 1.877.729.4442), or write us at Castle Bank & Trust Company , P.O. Box 903, Meriden, CT 06450  Attn: Operations Department and we will make a good faith effort to stop the processing of the bill payment request. Your instructions must describe the bill payment request with reasonable certainty (it must include the transmit date, amount of payment and payee).

We will not be liable if we fail to stop the processing of a bill payment request because you did not provide us with sufficient information or you did not allow us a reasonable opportunity to act on it. We will not be liable if the processing of a bill payment request causes checks drawn on your account to be returned for insufficient funds. If we do stop the processing of a bill payment request at your direction, you agree to pay all costs we may incur as a result.

Oral stop payment instructions are good for only 14 days unless we receive written confirmation from you within that time. If you ask us to stop one of these payments 3 business days or more before the bill payment request is scheduled to be processed, and we do not do so, we will be liable for your losses or damages.

19.   What are the Charges for EFT Services?
Any charges for EFT services are contained in Castle Bank & Trust Company 's Schedule of Charges under the heading “EFT Charges”.

20.   What Third Parties Will Be Given Information?
We will disclose information to third parties about your account or the transfers you make:

• where it is necessary for completing transfers, or
• in order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant, or
• in order to comply with government agency or court orders, or
• if you give us your written permission.

21.   What You Should do if Your Password is Lost or Stolen?
When you apply for Online Banking you will be provided with a user name and a temporary password. You must select a new password immediately upon accessing Online Banking for the first time. In order to limit your liability, tell us AT ONCE if you believe your password has been lost or stolen.

Telephoning Castle Bank & Trust Company about your password is the best way of keeping your possible losses to a minimum. You could lose all the money available for withdrawal in your account. If you tell us within two business days you can lose no more than $50 if someone used your password without your permission. If you do NOT tell us within two business days after you learn of the loss or theft of your password, and we can prove we could have stopped someone from using the money in your accounts without your permission if you had told us, you could lose as much as $500.

Also, if your statement shows transfers that you did not make, tell us at once. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time.

If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods.

If you believe your password has been lost or stolen or that someone has transferred or may transfer money from your account without your permission, call:

203-639-8866 or 203-317-3856 
or write:
Operations Department
Castle Bank & Trust Company
P.O. Box 903
Meriden, CT 06450

22.   What Should You Do In Case of Errors or Questions
In case of errors or questions about your electronic transfers, telephone us at 203-639-8866 or 203-317-3856 or write us at: Operations Department, Castle Bank & Trust Company , P.O. Box 903, Meriden, CT 06450 as soon as you can, if you think your statement is wrong or if you need more information about a transfer listed on the statement. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.

We will need to know:

• Your name and account number
• A description of the error or the transfer you are unsure about, and a clear explanation of why you believe it is an error, or why you need more information
• The dollar amount of the suspected error.

If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.

We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account.

We will tell you the results within three business days after completing our investigation. If we decide there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.

23.   Expedited Funds Availability: Our policy is to make funds from your deposits at a staffed teller station available to you immediately. Funds from electronic direct deposits and wire transfers into your account will be available on the day we receive them. Funds from deposits at an unstaffed facility, such as an ATM, are available to you on the 1st business day after the banking day of your deposit. Once available, you can withdraw the funds in cash and we will use the funds to pay checks that you have written.

For determining the availability of your deposits, every day is a business day, except Saturdays, Sundays and federal holidays. If you make a deposit before 2:00 P.M. on a business day that we are open, we will consider that day to be the day of your deposit. However, if you make a deposit after 2:00 P.M. or on a day that we are not open, we may consider that the deposit was made on the next business day we are open.

Longer Delays May Apply: In some cases, we may not make all of the funds that you deposit by check at a staffed teller station available to you on the day of your deposit. Likewise, in some cases, we may not make all of the funds that you deposit by check at an unstaffed facility available to you on the first business day after the day of deposit. Depending on the type of check that you deposit, funds may not be available until the 5th business day after the day of your deposit. However, the first $100.00 of your deposits will be available on the first business day after the day of deposit.

If we cash a check for you that is drawn on another bank, we may withhold the availability of a corresponding amount of funds that are already in your account. Those funds will be available at the time funds from the check we cashed would have been available if you had deposited it.

If we accept for deposit a check that is drawn on another bank, we may make funds from the deposit available immediately but delay your ability to withdraw corresponding amounts of funds that you have on deposit in another account with us.

If we are going to delay the availability of the funds from your deposit or if we are going to delay the availability of funds in another account, we will notify you at the time you make your deposit. We will also tell you when the funds will be made available. If your deposit is not made directly to one of our employees, or if we take this action after you have left the premises, we will mail you the notice by the day after we receive your deposit.

If you need the funds from a deposit right away, you should ask us when the funds will be available.

In addition, funds you deposit by check may be delayed for a longer period under the following circumstances:

• We believe a check you deposit will not be paid.
• You deposit checks totaling more than $5,000.00 on any one day.
• We/You redeposit a check that has been returned unpaid.
• You have overdrawn your account repeatedly in the last six months.
• There is an emergency, such as failure of communications or computer equipment.

We will notify you if we delay your ability to withdraw funds for any of these reasons, and we will tell you when the funds will be available. They will generally be available no later than the 11th business day after the day of your deposit.

24.   Special Rules for New Accounts
If you are a new customer, the following special rules may apply during the first 30 days your account is open.

26.   Privacy Policy
At Castle Bank & Trust Company , we value your business and the trust you placed in us to protect personal information about you and your finances. We understand that our customers furnish private information to us and our affiliates in the course of daily business. Knowing that our customers expect privacy and security for their personal and financial affairs, we are committed to treating such information responsibly.

We have established safeguards designed to keep information provided to us private and confidential. When we do use information, it is to help us identify affordable products and services that might serve you better.

This notice describes the privacy practices of Castle Bank and Trust Company and its family of affiliated companies: Naugatuck Savings Bank, Nutmeg Financial MHC, John M. Sutherland, Inc., an insurance agency, and NSB Mortgage Corp. It outlines our practices regarding personally identifiable financial information (or "nonpublic personal information") for current and former customers.

1.       The Information We Collect

In order to provide you with financial products and services, we collect nonpublic personal information about you from several sources, including the following:  

2.       The Information We Disclose

In order to improve service to our customers, we may share information about current or former customers within our family of affiliated businesses. By sharing this information, we can promote efficiencies and reduce costs to our customers. The types of information that we may share among our affiliates include the following:

You may direct us not to disclose information that does not relate solely to our experiences or transactions with you or your account (such as the application information and credit bureau information) to our affiliates. In order to do so, you must mail a written request, with your name, address, taxpayer identification number, and account number to: Customer Information Officer, Castle Bank & Trust Company , P.O. Box 903, Meriden, CT 06450 or call us at 203-639-8866 or 203-317-3856. We will honor your choice on restricting information sharing.

3.       Information We May Share With Non-affiliated Companies

Castle Bank & Trust Company does not disclose nonpublic personal information to any non-affiliated third parties, except as permitted by law.

The Bank may share certain information with carefully selected, trusted business partners for promotional or marketing purposes under strict confidentiality agreements. In the normal course of business, we may disclose all of the information that we collect as previously described, on our customers and former customers, to companies that perform marketing services for us or to other financial institutions with whom we have joint marketing arrangements. Examples of these companies are:

In these cases, the Bank will enter into an agreement with the third party that will require the third party to maintain confidentiality of the information in the same manner the Bank would and to restrict its use.

The Bank will not provide your personal information to non-financial companies for the purpose of their independent telemarketing or direct mail marketing of any non-financial products or services.

We may provide information to companies that perform services for us in connection with your accounts, such as data processing and software companies and collection agencies.

4.       Other Exceptions

Other examples of when we disclose customer information outside of our family of affiliated businesses:

5.  The Protection of Information

Castle Bank & Trust Company has established physical, electronic and procedural safeguards to prevent the unauthorized access of information by persons outside the Bank in compliance with federal standards. These safeguards are tested and maintained by Bank personnel in accordance with the Bank's policies and procedures. Employees are trained as to the importance of maintaining privacy when dealing with your information. Employees are restricted from accessing your personal information unless the position of the employee warrants a need for the information.

The Bank also has procedures in place for maintaining complete and accurate information. All information is corrected immediately upon notification.

This notice is a summary of our policies and procedures and does not constitute a contract. We reserve the right to revise the policies and procedures described in this Notice, as allowed by law. If you have any questions regarding the Castle Bank & Trust Company Privacy Policy, call us at 203-639-8866 or 203-317-3856 or stop by any branch location or visit our website at www.castlebank.biz.